Support
We're here to help
Reach the team directly, or sign in to the client portal for account-specific help.
FAQ
Common questions
I'm already a customer — where do I get help?
Existing ShiftRanks and consulting clients can sign in to the client portal for account, billing, and project details, or email us directly and we'll route it to the right person.
How fast do you respond?
We reply to support emails within one business day. Urgent, account-affecting issues are prioritized first.
How do I manage my subscription or billing?
Billing and subscription details live in the client portal. If something looks wrong on an invoice, email us and we'll sort it out.
I'm not a customer yet — can I still reach out?
Of course. Head to Get Started and tell us about your business — we'll follow up to see if ShiftRanks or our automation services are a fit.
Not seeing your question? Get Started and we'll follow up directly.