This policy covers project-based consulting and automation engagements delivered by Consistent Message Unipessoal LDA. For ShiftRanks subscription billing, contact us directly — subscription refunds are handled separately.

Our commitment

Before work begins, we agree a delivery timeline with you. We aim to meet it, and we'll tell you as soon as we see a risk to it.

When a refund is implied

If we fail to deliver by the agreed deadline and we have not been in touch with you about it beforehand, a refund is implied — in full or in part, proportional to the work not delivered. You don't need to ask for it; we'll offer it.

When a refund is not implied

If we contact you before the deadline, explain the reason for the delay, and agree a revised timeline with you, that delay alone does not create an implied refund. Delivering late after telling you why and agreeing a new date is treated differently from missing a deadline silently.

How refunds are calculated

Where a refund is implied, we base it on the proportion of agreed work that was not delivered, not the full engagement value, unless nothing was delivered at all.

How to raise an issue

Email ali.z@consistent-msg.iowith your project details and what happened. We'll review and respond within a few business days.